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Expert ServiceNow Solutions
Empower Your Workflow
Driven by ServiceNow’s Industry Vision
Our approach is guided by ServiceNow’s domain-focused solutions and long-term strategy, ensuring your enterprise remains future-ready and aligned with industry evolution.
Expert ServiceNow Solutions
FuzeNow is a leading ServiceNow Consulting and Implementation Partner, specializing in designing, developing, and optimizing digital workflows that drive enterprise transformation. We help organizations modernize IT, HR, Customer Service, and Operations using the power of the ServiceNow Platform — combined with GenAI, automation, and data-driven insights. With a team of certified ServiceNow professionals and AI experts, we deliver end-to-end ServiceNow solutions, from strategy and implementation to managed services and AI integration, ensuring measurable business outcomes.
Mission
Delivering custom, reliable ServiceNow services to empower Indian businesses.
Vision
To be India's trusted partner for ServiceNow excellence and innovation.
Values
Customer-centric innovation driving trustworthy IT service excellence.
ServiceNow Consulting and Implementation Services
GenAI & Automation Offerings
Integration & Platform Engineering
Managed Services & Support
Core ServiceNow Consulting Services
FuzeNow crafts custom ServiceNow apps with smooth integrations and optimal upgrades tailored for Indian SMEs.
Implementation & Development
Custom application development, module configuration, workflow automation, UI Builder experiences, Scoped applications, and integrations.
Executes planned designs into working systems
Ensures performance, security, and usability
Involves coding, integration, and deployment
Platform Upgrades & Optimization
Upgrade planning, impact analysis, plugin migration, and performance tuning.
Updates outdated technologies and tools
Enhanced workflows
Ensures seamless integration and stability
Process Consulting
ITSM, ITOM, ITBM, HRSD, CSM, and GRC process assessments and transformation design.
Analyzes existing workflows and gaps
Designs optimized, scalable processes
Implements best for continuous improvement
System Administration & Support
Instance management, access control, update sets, data import/export, and maintenance.
Manages servers, networks, and user access
Monitors performance and resolves issues
Provides maintenance, updates, and backups
IT Service Management (ITSM)
Incident, Problem, Change, Request, CMDB, and SLA automation.
Manages incidents, problems, and changes
Improves service delivery and response time
Aligns IT operations with business goals
IT Operations Management (ITOM)
Discovery, Event Management, Service Mapping, AIOps implementation.
Automates workflows and system monitoring
Detects and resolves issues proactively
Enhances visibility across IT environments
IT Business Management (ITBM)
Project Portfolio Management, Demand Management, Agile Development.
Prioritizes and aligns projects with business goals
Manages resource demand and capacity efficiently
Adopts agile methods for faster, adaptive delivery
Customer Service Management (CSM)
Case management, omnichannel support portals, knowledge base design.
Prioritizes and aligns projects with business goals
Automates workflows for faster resolution
Improves customer satisfaction and loyalty
HR Service Delivery (HRSD)
Employee Center Pro, onboarding workflows, HR case automation.
Automates HR requests, onboarding, and case management
Provides self-service portals and workflows
Ensures efficient HR operations
Security Operations (SecOps)
Vulnerability response, Threat intelligence, and Security incident management.
Prioritizes and aligns projects with business goals
Automates threat analysis and remediation
Strengthens overall IT security posture
Governance, Risk & Compliance (GRC)
Policy management, risk assessment, and audit workflows.
Identifies and mitigates organizational risks
Implements policies and controls
Supports audits and compliance reporting
GenAI & Automation Offerings
Leveraging AI and automation to enhance efficiency and innovation.
ServiceNow GenAI Enablement
Embedding ServiceNow’s native GenAI capabilities (Flow Designer AI actions, AI Search, AI Agent).
Implements GenAI across workflows
Enhances decision-making with AI insights
Boosts productivity and efficiency
Custom AI Integrations
Integration with OpenAI, Azure OpenAI, or Vertex AI to enable chatbots, predictive insights, and auto-response systems.
Connects AI with existing systems
Delivers personalized automation and insights
Supports scalable, intelligent operations
Knowledge AI
Intelligent document processing, smart knowledge suggestions, and AI-powered knowledge base enrichment.
Automates content discovery and recommendations
Improves response accuracy and speed
Enhances organizational learning
AI-Copilot & Virtual Agent
Conversational interfaces and copilots using LLMs integrated with ServiceNow Virtual Agent Framework.
Provides real-time guidance and task automation
Reduces manual intervention
System Enhances customer and employee experience
Automation Frameworks
RPA + Flow Designer integrations for end-to-end process automation.
Standardizes workflows across departments
Integrates AI and tools for efficiency
Enables faster, error-free operations
Integration & Platform Engineering
Building seamless, scalable platforms that connect systems and enhance digital performance.
ITSM Consulting
REST/SOAP API integrations with CRM, ERP, HR, and monitoring tools (e.g., Salesforce, SAP, Glean, Jira).
Enables data exchange between systems
Enhances functionality and user experience
Supports scalable, secure integrations
Digital Strategy
Employee Service Center (ESC), Partner Portals, and Dashboard widgets using UI Builder & Now Experience.
Designs user-friendly, responsive interfaces
Integrates with backend systems and workflows
Improves accessibility and engagement
Change Advisory
ETL migration, performance analytics dashboards, and custom KPIs.
Transfers data securely between systems
Ensures accuracy and integrity
Generates actionable reports for decision-making
Managed Services & Support
Providing ongoing IT management and assistance for smooth operations.
Instance Health Check
Regular audits, upgrade readiness, and plugin health reports.
Analyzes system configuration and performance
Identifies and resolves issues proactively
Improves reliability and efficiency
Admin-as-a-Service
Shared resource model for continuous platform maintenance.
Manages user access, updates, and maintenance
Handles monitoring and issue resolution
Reduces operational burden on internal teams
Training & Enablement
Admin and developer training tailored to client environments.
Conducts workshops and hands-on sessions
Enhances adoption of tools and processes
Builds internal expertise for long-term success
Why Choose FuzeNow
FuzeNow offers customized, reliable, and expert-driven ServiceNow solutions designed specifically for small Indian businesses.
• Certified ServiceNow Professionals
Personalized ServiceNow applications tailored to your business needs.
• End-to-End Delivery Model (Design → Build → Manage)
Seamless integration with third-party systems enhancing workflow.
• 24/7 Support & Knowledge Transfer
Round-the-clock support ensuring uninterrupted business operations.
• Proven GenAI Integration Frameworks
Expert consulting to drive your digital transformation journey.
FuzeNow FAQ
Explore our answers to common questions to understand how FuzeNow can support your ServiceNow journey.
What is ServiceNow Application Development?
It involves creating custom ServiceNow apps, integrating third-party systems, and upgrading existing applications to meet your needs.
How do implementation services help?
We deploy and configure the platform, set up process automation, and provide user training to ensure smooth operations.
What support does FuzeNow offer?
We provide 24/7 application support, performance monitoring, optimization, and timely issue resolution and patch management.
Can FuzeNow assist with IT strategy?
Yes, we offer consulting on ITSM best practices, digital transformation strategies, and change management advisory.
Get in Touch with FuzeNow
We’re here to support your ServiceNow journey. Get in touch with us by email to explore how we can help your business grow.
info@fuzenowtech.com
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